Below are 21 common questions and answers about Medek. They are in three sections: Treatment, Prescriptions and Service. Please review each area for your question. You may also contact us through support@medekhealth.com for any question not listed.
Regarding Treatment:
1How does Medek
work?
Download the Medek app on your smartphone or
tablet. Enter a credit card for the monthly $39 charge (plus
$10 for your first visit). Fill out your medical history.
Choose a local pharmacy for your prescriptions. When you
need to visit with a medical professional tap the “Request A
Visit” button. Within 30 minutes a MD, ARNP or PA will call
you and you will have a visit over your phone. You may
receive treatment advice, a prescription, or a diagnosis.
There is a $10 per visit fee.
2Am I seeing a Real
Doctor*?
Yes you will speak to a qualified medical
provider. It may be a Board-Certified MDs, ARNP – Nurse
Practitioners, or PAs – Physician Assistants, all of whom
are in your state and can write prescriptions.
3Am I able to have
lab tests done through Medek?
Healthcare Providers are unable to order lab
tests over the phone. Due to the nature of treating people
remotely, it is difficult to follow up, obtain the results,
and interpret these tests. They may suggest that you contact
an in-person Provider and have certain lab tests performed.
4If I have two
minor ailments at the same time, can they both be treated
during the same visitation?
They can. Healthcare Providers are capable
of treating multiple conditions per consultation. Please
note that it is at the Provider’s discretion if they believe
it is appropriate treating both conditions, or if in-person
care is needed.The Provider can also determine whether to
charge one $10 visit fee or more, depending on the time to
address multiple ailments.
5Can Medek help
with mental health issues?
If you are presently under the care of a
mental health provider, it may be possible to do
prescription refills (provided the medication is not a
controlled substance which is against our prescription
policy). The $10 per visit fee is still applicable for a
visit requesting a prescription refill. If you’re concerned
that you might have anxiety or depression, speak to a Board
Certified Medical Providers about your symptoms through the
Medek app. The Healthcare Provider may recommend that you
seek a local mental health provider.
6If my ailment
cannot be treated through telemedicine – should I still
discuss with a Healthcare Provider?
For health issues that are not emergencies,
Healthcare Providers reached through Medek can offer insight
and advice. Often a Provider can give you an assessment of
your condition and make a recommendation on what the next
step of treatment should be. Please note that the $10 per
visit fee would still be applicable.
Regarding Prescriptions:
1Will I be able to
get a prescription today?
Yes, if the Healthcare Provider determine
that a prescription is needed. That prescription will be
electronically sent to a local participating pharmacy for
purchase and pick-up. Prescriptions cannot be written for
Elective Medications, Narcotic Pain Relievers, or any other
drug that is listed as a “Controlled Substance” by the U.S.
Drug Enforcement Agency or regulated under State law.
2Can I get an
existing prescription refilled?
Your Providers will review your health
history and assess whether it is safe to order a
prescription refill. The decision to provide a refill and
the quantity is at the sole discretion of the Provider.
Medek does not make that determination, leaving it to the
Healthcare Providers only.
You may be required to offer proof of an existing prescription (e.g., photo of your most recent prescription bottle). We cannot increase the dosage of your existing prescription. For your safety, our maximum refill policy is no more than a 90-day refill within a 6-month period.
You may be required to offer proof of an existing prescription (e.g., photo of your most recent prescription bottle). We cannot increase the dosage of your existing prescription. For your safety, our maximum refill policy is no more than a 90-day refill within a 6-month period.
3Are there certain
drugs you don’t prescribe?
Prescriptions cannot be written for Elective
Medications, Narcotic Pain Relievers, or any other drug that
is listed as a “Controlled Substance” by the U.S. Drug
Enforcement Agency or regulated under State law.
Additionally, prescriptions are prohibited for certain anticonvulsants such as Gabapentin, anti-anxiety medications, and anti-depressants, Elective medications include those that treat erectile dysfunction, hair loss, and obesity.
Additionally, prescriptions are prohibited for certain anticonvulsants such as Gabapentin, anti-anxiety medications, and anti-depressants, Elective medications include those that treat erectile dysfunction, hair loss, and obesity.
4Can I get a
written prescription, so I can send it to Canada, or an
on-line pharmacy?
Unfortunately, not. Providers are only able
to electronically send prescriptions to pharmacies within
the U.S. The chosen pharmacy must be verifiable. They are
unable to email or mail prescriptions to Canadian
pharmacies, mail-order pharmacies, or online pharmacies.
5Can I get a
prescription for medical equipment like wheelchairs, C-Pap,
oxygen tanks?
As a general rule, Providers cannot
prescribe these medical items because of the monitoring,
follow-up and some in-person physical assessments they
require.
6Am I able to get
birth control pills prescribed?
This depends on your history and the
Provider’s assessment of the risks and benefits to you. If
you are current user of this medication, the Provider can
assess whether a refill is safe. The maximum refill policy
is 90 days within a 6-month period.
Regarding the Service:
1Will my health
insurance pay for Medek?
Unfortunately not. Medek does accept payment
from FSA, HSA, and HRA accounts, as well as personal debit
and credit cards for both the Monthly Membership cost and
the per Visit Fee. Many people use Medek as a supplement to
their health insurance, especially those with only
catastrophic insurance.
2Do I need to do a
video call in order to use Medek?
Some states require a video conferencing by
law. Your Provider will let you know if you are in one of
those states. In the other states a Provider may ask for a
video consultation as needed.
If you do not have video capacity on your phone, and it is not required by law, you may be asked to submit pictures that can be uploaded to your medical chart.
If you do not have video capacity on your phone, and it is not required by law, you may be asked to submit pictures that can be uploaded to your medical chart.
3What happens when
I am on vacation in a different state? Do I use a doctor*
from my home state or the state I am in?
Request a consultation in the state where
you are physically in. Do not request a consultation for
your home state, if you are not there. The Provider can
electronically submit any prescriptions to a pharmacy
nearest to where you presently are.
4Can I choose which
Provider I want to see?
The Medek plan is designed to provide people
with quick, efficient and thorough health consultations. The
Provider that is first available, within your state, is who
you are connected to.
5Can my spouse use
my account if they are sick?
Unfortunately, not. Your medical history is
attached to your account. You will need to create a separate
profile for any children, dependents, or spouses. Medek does
offer a discounted plan to cover your family (spouse and
dependents).
6How is my medical
information stored?
Your medical data is securely and privately
stored. Your password and other important data are
protected. We use encryption, such as the Secure Socket
Layer (SSL) protocol—the same type of security used by banks
to protect your information. Our security measures are the
same, or greater than most doctor’s* offices. Medek’s data
storage is spread across different geographic regions
allowing us to stay operational during power outages or
natural disasters. Medek “passes” all of your information
onto the Provider who treats you. We do not store your
records, the Provider does. All Providers are in full HIPAA
Compliance.
7Could my business
offer its employees Medek?
Medek works with numerous employers, unions,
associations and non-profit organizations to offer their
members this healthcare option. We would be happy to show
your company or group the value of providing Medek
Membership to its members. Contact us at support@medekhealth.com
8Can I get a
written copy of my medical records?
Yes! Call us at 866-33-MEDEK (866-336-3335) or
contact us at support@medekhealth.com
and request a printed copy of your medical records. We will
contact the Provider who treated you and they will send the
medical records to you. Medek does not keep your medical
records in storage. We will facilitate you obtaining your
records from the Provider.
9Can those medical
records be sent to my work or school or primary care
physician?
We cannot share your health records without
your written consent. As a general rule, we facilitate you
obtaining your records from the Provider who treated you.
You would need to give written permission to the Provider in
order for them to send your records anywhere, and most
Providers will choose not to.
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In less than 60 minutes the prescription I needed was waiting for me at my pharmacy.
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Finally someone in healthcare got it right…
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One phone call saved me $900 and time.